Terms of service

TERMS & CONDITIONS

Effective Date: August 15, 2026

Welcome to Auntie Sit And Stroll Pet Care Store (“Store,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, www.auntiesitandstrollpetcare.store (the “Website”), and your purchase of products through the Website.

By accessing or using our Website, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use the Website or purchase products from us.

1. About Our Store

Auntie Sit And Stroll Pet Care Store is an online pet-care retailer serving customers in the United States and internationally.

We offer a variety of pet-related products, including, but not limited to:

  • Pet food and treats

  • Pet toys

  • Pet accessories

  • Pet clothing and apparel

  • Pet-care products

  • Pet supplements

  • Other products intended for pets and their owners

We reserve the right to add, remove, modify, or discontinue products at any time without prior notice.

2. Eligibility to Use the Website

By using this Website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law;

  • The information you provide to us is accurate and complete;

  • You will use the Website only for lawful purposes; and

  • You will comply with these Terms and all applicable laws and regulations.

If you are purchasing products on behalf of another person or entity, you represent that you have authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on our Website are accurate.

However, we do not guarantee that all product descriptions, photographs, colors, dimensions, availability, or other information will always be completely accurate, current, or error-free.

Product packaging, labeling, colors, and appearance may vary from photographs shown on the Website.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Pet Food, Supplements, and Other Pet Products

Pet food, treats, supplements, and other products should be used in accordance with the manufacturer's instructions and applicable labeling.

Customers are responsible for determining whether a product is appropriate for their pet.

If your pet has a medical condition, allergy, dietary restriction, or other health concern, you should consult a qualified veterinarian before introducing new food, treats, supplements, or other products.

Auntie Sit And Stroll Pet Care Store does not provide veterinary, medical, or nutritional advice through this Website.

We are not responsible for adverse reactions, allergic reactions, illness, injury, or other consequences resulting from the use or consumption of a product, except to the extent liability cannot legally be excluded under applicable law.

5. Orders and Order Acceptance

Placing an order through our Website constitutes an offer to purchase the selected products.

All orders are subject to acceptance and product availability.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

  • Product availability;

  • Pricing or listing errors;

  • Suspected fraud or unauthorized activity;

  • Shipping restrictions;

  • Incorrect customer information;

  • Manufacturer or supplier limitations; or

  • Other circumstances that make fulfillment impractical or unlawful.

If we cancel an order after payment has been received, we will provide any refund required by applicable law.

6. Pricing and Payment

All prices displayed on the Website are subject to change without notice.

We reserve the right to correct pricing errors or other listing errors.

Payment must be successfully processed before an order is considered confirmed.

You authorize us or our authorized payment processor to charge your selected payment method for the total amount of your order, including applicable taxes and shipping charges.

7. Shipping

We offer shipping within the United States and to international destinations where shipping is available.

Shipping times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our control, including:

  • Carrier delays;

  • Weather;

  • Natural disasters;

  • Customs processing;

  • Government restrictions;

  • Holidays;

  • Incorrect or incomplete addresses;

  • International shipping procedures;

  • Transportation disruptions; or

  • Other events beyond our reasonable control.

Lost or Missing Shipments

Once an order has been shipped and transferred to the applicable shipping carrier, Auntie Sit And Stroll Pet Care Store is not responsible for packages that are lost, stolen, misdelivered, or otherwise not received after being accepted by the carrier, except where applicable law requires otherwise.

Customers are responsible for providing a complete and accurate shipping address.

We recommend that customers monitor their tracking information and contact the shipping carrier directly regarding carrier-related delivery issues.

8. International Orders

Customers placing international orders are responsible for ensuring that the products they order may legally be imported into their destination country.

International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

Unless otherwise expressly stated, these charges are the responsibility of the customer.

We are not responsible for delays, confiscation, refusal of entry, or other consequences arising from customs or import restrictions.

9. No Returns or Refunds

All sales are final.

Auntie Sit And Stroll Pet Care Store does not accept returns or provide refunds for products purchased through the Website, except where required by applicable law.

Customers should carefully review product information, descriptions, sizes, quantities, and other applicable details before placing an order.

We do not accept returns due to:

  • Change of mind;

  • Incorrect product selection;

  • Incorrect size selection;

  • Pet preference;

  • Customer ordering the wrong item;

  • Customer no longer wanting the product; or

  • Other reasons unrelated to a product arriving damaged.

10. Damaged Products

We understand that products can occasionally be damaged during shipping.

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To request a replacement for a damaged product, you must email us and provide:

  1. Your order number;

  2. Your name and contact information;

  3. A description of the damage; and

  4. Clear photographs showing the damaged product and, where applicable, the packaging in which it arrived.

We will review the information provided and, when appropriate, may send a replacement item.

Please do not dispose of damaged products or packaging until we have completed our review, as we may require additional information or photographs.

Replacement decisions are made on a case-by-case basis and are subject to applicable law.

11. Order Errors

Customers are responsible for reviewing their order information before completing a purchase.

If you provide an incorrect shipping address or other incorrect information, we cannot guarantee that we will be able to modify or cancel the order before shipment.

If an order has already shipped, additional shipping costs may apply if a replacement or reshipment is available.

12. Website Use

You agree not to:

  • Use the Website for unlawful purposes;

  • Attempt to gain unauthorized access to the Website or its systems;

  • Interfere with the operation or security of the Website;

  • Submit fraudulent or misleading information;

  • Use automated systems to improperly access or collect information from the Website;

  • Copy, reproduce, distribute, or exploit Website content without authorization; or

  • Engage in conduct that could harm our business, Website, customers, or service providers.

We reserve the right to restrict or terminate access to the Website when we reasonably believe these Terms have been violated.

13. Intellectual Property

Unless otherwise indicated, the Website and its contents, including text, graphics, logos, photographs, product descriptions, designs, branding, and other materials, are owned by or licensed to Auntie Sit And Stroll Pet Care Store and are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or otherwise exploit our copyrighted or proprietary materials without prior written permission.

14. Third-Party Websites and Services

Our Website may contain links to or integrations with third-party websites, payment processors, shipping providers, social-media platforms, or other services.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to the third party's own terms and policies.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Auntie Sit And Stroll Pet Care Store and its owners, employees, representatives, contractors, affiliates, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Website or purchase, possession, or use of products purchased through the Website.

This includes, where legally permitted, damages arising from shipping delays, carrier errors, lost or stolen shipments, website interruptions, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Auntie Sit And Stroll Pet Care Store and its owners, employees, representatives, contractors, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your violation of these Terms;

  • Your misuse of the Website;

  • Your violation of applicable law;

  • Your misuse of products purchased through the Website; or

  • Your violation of another person's rights.

17. Force Majeure

We will not be responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, severe weather, acts of government, war, civil unrest, labor disputes, transportation disruptions, internet or telecommunications failures, pandemics, supply shortages, carrier disruptions, or other similar events.

18. Privacy

Your use of the Website may also be governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using the Website, you acknowledge that you should review our Privacy Policy before providing personal information or placing an order.

19. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Changes will become effective when posted on the Website unless a different effective date is stated.

Your continued use of the Website or purchase of products after changes are posted constitutes your acceptance of the updated Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Auntie Sit And Stroll Pet Care Store's business operations, without regard to conflict-of-law principles, except to the extent that applicable consumer-protection laws require otherwise.

Any dispute arising from or relating to these Terms or your purchase of products shall be handled in accordance with applicable law.

21. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with any other policies expressly incorporated into them, constitute the agreement between you and Auntie Sit And Stroll Pet Care Store regarding your use of the Website and purchase of products.

23. Contact Us

If you have questions regarding these Terms, an order, a damaged product, or another customer-service matter, please contact Auntie Sit And Stroll Pet Care Store through the contact information provided on our Website.

Website: www.auntiesitandstrollpetcare.store

By using our Website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.