Refund policy

RETURN & REPLACEMENT POLICY

Effective Date: August 15, 2026

Thank you for shopping with Auntie Sit And Stroll Pet Care Store (“we,” “us,” “our,” or “Store”).

Because many of our products are pet-related items, including food, treats, supplements, toys, accessories, clothing, and other pet-care products, all sales are final.

Please review this policy carefully before placing your order.

1. No Returns

Auntie Sit And Stroll Pet Care Store does not accept returns.

All purchases made through our online store are considered final.

We do not accept returns for:

  • Change of mind;

  • No longer wanting the product;

  • Ordering the wrong product;

  • Ordering the wrong size;

  • Ordering the wrong quantity;

  • Your pet not liking or using the product;

  • Products that do not meet personal preferences;

  • Clothing or accessories that do not fit as expected; or

  • Any other reason unrelated to the product arriving damaged.

Customers are encouraged to carefully review product descriptions, sizes, quantities, ingredients, specifications, and other available information before completing an order.

2. No Refunds

We do not provide refunds for completed purchases, except where a refund is required by applicable law.

Once an order has been successfully placed and payment has been processed, the sale is considered final.

We reserve the right to determine the appropriate resolution for an order issue in accordance with this policy and applicable law.

3. Damaged Products

We understand that products can occasionally be damaged during shipping.

If your product arrives damaged, please contact us as soon as reasonably possible after delivery.

We are happy to review the situation and, when appropriate, provide a replacement for the damaged product.

To request a replacement, please contact us by email and provide:

  • Your full name;

  • Order number;

  • The name of the damaged product;

  • A description of the damage;

  • Clear photographs of the damaged product; and

  • Clear photographs of the shipping package and packaging materials, if applicable.

Providing photographs helps us determine what happened and allows us to properly document the issue.

4. Replacement Process

After receiving your request and photographs, we will review the information provided.

If the product is determined to have arrived damaged, we may send a replacement of the same product or, when necessary, provide another appropriate resolution.

Replacement products are subject to product availability.

If the exact product is unavailable, we may contact you regarding an alternative resolution.

Please do not return a damaged product unless we specifically instruct you to do so.

5. Damaged Items Must Be Reported

Customers should inspect their orders promptly after delivery.

If an item arrives damaged, please contact us as soon as possible with photographs and your order information.

Failure to provide sufficient information or photographs may delay our ability to evaluate and resolve your request.

6. Lost, Stolen, or Misdelivered Packages

Auntie Sit And Stroll Pet Care Store is not responsible for packages that are lost, stolen, or misdelivered by the shipping carrier, except where applicable law requires otherwise.

Once an order has been shipped and accepted by the carrier, customers should use the provided tracking information and contact the carrier directly regarding delivery problems.

We recommend using a secure delivery location and carefully reviewing your shipping address before completing your purchase.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We are not responsible for delays, returned shipments, lost shipments, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If an order has not yet shipped and you notice an address error, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed before shipment.

8. International Orders

We ship internationally where available.

International customers are responsible for understanding and complying with the import laws, restrictions, duties, taxes, customs requirements, and other regulations applicable to their destination country.

We are not responsible for products that are delayed, refused, confiscated, or otherwise affected by customs or import restrictions, except where applicable law requires otherwise.

International shipping charges, customs duties, taxes, and other applicable fees are generally non-refundable.

9. Exchanges

We do not offer exchanges for unwanted products, incorrect sizes, changes of mind, or other reasons unrelated to a product arriving damaged.

If a product arrives damaged, please follow the damaged-product replacement procedure described above.

10. Manufacturer Defects

If you believe a product has a manufacturing defect rather than shipping damage, please contact us with your order information and photographs.

We will review the circumstances and determine whether a replacement or other resolution is appropriate, subject to applicable law and any applicable manufacturer's warranty.

11. Pet Food, Treats, and Supplements

For health, safety, and hygiene reasons, pet food, treats, supplements, and similar consumable products cannot be returned.

Customers should carefully review product information, ingredients, feeding instructions, warnings, and other available information before purchasing.

If you believe a consumable product arrived damaged, opened, contaminated, spoiled, or otherwise compromised, please contact us immediately and provide photographs of the product and packaging.

Do not allow your pet to consume a product that appears damaged, contaminated, spoiled, or otherwise unsafe.

12. Contact Us About a Damaged Order

If your order arrives damaged, please contact Auntie Sit And Stroll Pet Care Store through the contact information provided on our Website.

Website: www.auntiesitandstrollpetcare.store

When contacting us about a damaged product, please include your order number and photographs of the damaged item and packaging whenever possible.

13. Policy Changes

We reserve the right to modify or update this Return & Replacement Policy at any time.

Any changes will become effective when the updated policy is posted on our Website, unless otherwise stated.

14. Applicable Law

Nothing in this policy is intended to limit or waive any consumer rights, warranties, or other protections that cannot legally be excluded under applicable federal, state, or international law.

Where applicable law provides a customer with rights that differ from this policy, those legally required rights will apply.

ALL SALES ARE FINAL

Auntie Sit And Stroll Pet Care Store does not accept returns or provide refunds.

If your order arrives damaged, please contact us with your order number and clear photographs of the damaged product and packaging. We will review the issue and, when appropriate, provide a replacement.

Thank you for choosing Auntie Sit And Stroll Pet Care Store!