Shipping policy

SHIPPING POLICY

Effective Date: August 15, 2026

Thank you for shopping with Auntie Sit And Stroll Pet Care Store (“we,” “us,” “our,” or “Store”).

This Shipping Policy explains how we process and ship orders placed through www.auntiesitandstrollpetcare.store.

By placing an order with us, you acknowledge and agree to the terms of this Shipping Policy.

1. Shipping Locations

Auntie Sit And Stroll Pet Care Store offers shipping within the United States and internationally, where available.

Shipping availability may vary depending on the destination and the products included in an order.

Certain products may be subject to shipping or import restrictions in certain locations.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

Please allow reasonable processing time before your order is handed over to the shipping carrier.

An order confirmation does not necessarily mean that your order has shipped. A shipping confirmation and tracking information will generally be provided when available.

3. Shipping Times

Estimated delivery times are provided for convenience and are estimates only.

Delivery times are not guaranteed unless expressly stated otherwise.

Once an order has been shipped, delivery time may be affected by circumstances outside of our control, including:

  • Shipping carrier delays;

  • Severe weather;

  • Natural disasters;

  • Holidays;

  • Customs processing;

  • Government restrictions;

  • Transportation disruptions;

  • Incorrect or incomplete addresses;

  • International shipping procedures;

  • High shipping volume; or

  • Other unforeseen circumstances.

A delay in delivery does not automatically qualify an order for cancellation, return, or refund, except where required by applicable law.

4. Shipping Charges

Shipping charges are calculated and displayed during the checkout process when available.

Shipping costs may vary based on factors including:

  • Destination;

  • Package size and weight;

  • Shipping method;

  • Number of products ordered; and

  • International shipping requirements.

Any applicable shipping charges must be paid by the customer unless a promotional offer specifically provides otherwise.

5. Tracking Information

When tracking information is available, it may be provided to the customer through the email address associated with the order.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

Tracking information is provided by the applicable shipping carrier, and we do not guarantee the accuracy of carrier-provided delivery estimates.

6. Lost, Stolen, or Misdelivered Packages

Auntie Sit And Stroll Pet Care Store is not responsible for packages that are lost, stolen, or misdelivered by the shipping carrier, except where applicable law requires otherwise.

Once an order has been shipped and accepted by the carrier, customers should contact the carrier directly regarding delivery issues.

If tracking information indicates that a package was delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location;

  • Around your property;

  • With household members;

  • With neighbors; and

  • With the applicable shipping carrier.

Customers are responsible for providing a secure delivery location whenever possible.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Auntie Sit And Stroll Pet Care Store is not responsible for delays, returned packages, lost packages, additional shipping charges, or other issues resulting from an incorrect or incomplete shipping address provided by the customer.

If you discover an address error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist with an address correction before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

8. International Shipping

We offer international shipping to eligible destinations.

International customers are responsible for understanding the laws and import requirements of their destination country.

International orders may be subject to:

  • Customs duties;

  • Import taxes;

  • VAT or similar taxes;

  • Brokerage fees;

  • Customs clearance fees;

  • Import restrictions; or

  • Other fees imposed by the destination country.

Any customs duties, taxes, fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise expressly stated.

Auntie Sit And Stroll Pet Care Store does not control customs processing and cannot guarantee how long an international shipment will remain in customs.

9. Customs and Import Restrictions

Customers are responsible for determining whether products ordered from our Website may legally be imported into their country.

Certain pet food, supplements, treats, animal-related products, or other items may be restricted or prohibited in certain countries.

If an international order is delayed, refused, returned, confiscated, destroyed, or otherwise affected because of customs or import restrictions, Auntie Sit And Stroll Pet Care Store is not responsible for the resulting loss, except where applicable law requires otherwise.

10. Damaged Packages and Products

Please inspect your order promptly after delivery.

If a product arrives damaged, please contact us as soon as possible and provide:

  • Your order number;

  • Your name and contact information;

  • A description of the damage;

  • Clear photographs of the damaged product; and

  • Clear photographs of the shipping package and packaging materials, when applicable.

We will review the information provided and, when appropriate, provide a replacement in accordance with our Return & Replacement Policy.

Please do not dispose of damaged products or packaging until we have completed our review.

11. Pet Food, Treats, and Supplements

Customers should inspect pet food, treats, supplements, and other consumable products immediately upon delivery.

If a consumable product appears damaged, opened, contaminated, spoiled, leaking, or otherwise compromised, please contact us promptly and provide photographs.

Do not allow your pet to consume a product that appears unsafe or compromised.

For health and safety reasons, consumable products cannot be returned, except where applicable law requires otherwise.

12. Shipping Delays

We are not responsible for delays caused by events outside our reasonable control.

These may include, but are not limited to:

  • Weather;

  • Natural disasters;

  • Carrier interruptions;

  • Customs delays;

  • Government actions;

  • Transportation disruptions;

  • Labor disputes;

  • Holidays;

  • Supply-chain disruptions;

  • High-volume periods; or

  • Other unforeseen circumstances.

We will make reasonable efforts to assist customers with shipping-related concerns but cannot guarantee delivery dates controlled by third-party carriers.

13. Shipping Carrier

Orders may be shipped using one or more third-party shipping carriers selected by us or made available during checkout.

Once a package has been transferred to a carrier, the carrier is responsible for transportation and delivery according to its applicable policies and procedures.

Customers may be required to work directly with the carrier regarding certain delivery issues.

14. Refused or Undeliverable Packages

If a package is refused, cannot be delivered because of an incorrect address, or is returned to us by the carrier, additional shipping charges may apply if a reshipment is requested and available.

Because all sales are final, returned or undeliverable packages are not automatically eligible for a refund.

Any resolution will be handled in accordance with applicable law and the circumstances of the order.

15. Shipping Policy and Returns

Our store does not accept returns or provide refunds, except where required by applicable law.

If a product arrives damaged, please follow the procedure described in our Return & Replacement Policy.

Shipping delays, carrier delays, changes of mind, incorrect product selection, incorrect sizing, or other customer-preference issues do not qualify for a return or refund unless required by applicable law.

16. Contact Us

If you have questions regarding shipping, tracking, an international order, or a damaged shipment, please contact Auntie Sit And Stroll Pet Care Store through the contact information provided on our Website.

Website: www.auntiesitandstrollpetcare.store

When contacting us about an order, please include your order number so that we can assist you more efficiently.

17. Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time.

Any changes will become effective when the updated policy is posted on our Website, unless otherwise stated.

IMPORTANT SHIPPING INFORMATION

We ship within the United States and internationally where available.

Delivery dates are estimates and are not guaranteed.

We are not responsible for packages lost, stolen, or misdelivered by the shipping carrier, except where applicable law requires otherwise.

International customers are responsible for applicable customs duties, taxes, import fees, and other destination-country charges.

If your product arrives damaged, please contact us with your order number and clear photographs of the damaged product and packaging. We will review the issue and, when appropriate, provide a replacement.

Thank you for choosing Auntie Sit And Stroll Pet Care Store!