Shipping Policy
Last updated: July 24, 2026
At The Sit & Stroll Pet Co., we believe that caring for pets and caring for our planet go hand in hand. We carefully select products for pets and their families, and we work to make your shopping experience as simple and transparent as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or U.S. federal holidays. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
Shipping Times
Estimated delivery times vary depending on your location and the product ordered.
United States: 5–10 business days
Canada: 7–15 business days
International: 10–20 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs processing, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, shipping method, and the products in your order.
Free standard shipping may be available on qualifying U.S. orders of $50 or more. Any free-shipping promotion or minimum order requirement will be clearly displayed on our website and may be subject to additional terms.
Multiple Shipments
Because we work with carefully selected suppliers and fulfillment partners, items in the same order may occasionally be shipped separately and arrive in different packages.
If your order arrives in multiple shipments, you will not be charged additional shipping fees unless clearly stated at checkout.
Order Tracking
When your order ships, you will receive a shipping confirmation email containing tracking information, when available.
Please allow 24–72 hours for tracking information to update after your order has been shipped.
Incorrect or Incomplete Shipping Addresses
Please carefully review your shipping information before completing your order.
If you provide an incorrect or incomplete address, your order may be delayed, returned, or delivered to the wrong location. If you notice an error in your shipping address, please contact us as soon as possible at zandra.ths@gmail.com.
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost, Stolen, or Damaged Packages
Once an order has been shipped, it is the responsibility of the shipping carrier to deliver the package to the address provided at checkout.
If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.
If your package arrives damaged, please contact us at zandra.ths@gmail.com within 7 days of delivery and include photographs of the damaged packaging and product so we can help determine the next steps.
International Orders
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities.
These charges are not controlled by or included in our product prices or shipping fees unless explicitly stated at checkout.
Shipping Restrictions
Some products may have shipping restrictions based on the destination, product type, or applicable laws and regulations.
If an order cannot be shipped to your location, we will contact you and provide available options.
Questions About Your Order?
If you have questions about your order or shipping, please contact us at:
Email: zandra.ths@gmail.com
We are happy to help.
Thank you for choosing The Sit & Stroll Pet Co. and supporting thoughtful choices for pets and the planet.
The Sit & Stroll Pet Co.
Thoughtfully chosen for pets. Naturally better for the planet.